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Complaints and reviews of Town and Country Heating and Air, Lakemont, GA

Record #: 1205
Date Entered: 2012-12-29
Location: Lakemont, GA 30552
Telephone: 770-889-6016

Customer Review #1:

Job description: Install HVAC
Overall experience: Bad
How much were you charged? $8000
Was the charge fair? Not Fair
Comment: Doug Boudreau, owner of Town and Country Heating and Air, 32 Resort Drive Lakemont, Ga. 30552, contracted with me to install a 16 SEER HVAC system at my residence in Dahlonega, GA 30533. I paid him $8,000 for this work and he gave me a full 10 year Warranty. On 26 September, 2012 he installed an Amana system with airhandlers provided by Chris Lovell of Associated Equipment. My previous HVAC system was a SEER 8 and so Doug assured me that my new system would be twice as efficient. From the moment Doug began work I had problems. I found beer cans on my property during the installation. He adamantly denied they were his. The system not only did not work, my heating bill tripled in a month when the weather was exceptionally mild. The only heat that the system ever produced was on Emergency Heat - the heat pump never worked despite 8 attempts by Doug to fix it. After repeatedly calling him his explanations ranged from "the system is working fine" to "I don't know what is wrong with it" to "your electric bill is not my problem". I have recorded messages where he admits that he cannot fix the problem and does not know what to do. Unknown to Doug, I called another company Knepper Heating and Air who called Amana the manufacturer of the system. Knepper and Amana agreed that the components installed by Doug do not work together, are not certified to work together and will never work together no matter what "repairs" are done. When Doug came back the last time with Chris Lovell of Associated Equipment, I presented them with the repair order and price for repairs from Knepper Air. Doug and Chris both blanched and in a later registered letter to me, insist that they can fix the system and that my repairs are not needed. In the mean time, I had been without heat for two months and my electric bill was skyrocketing. I sent Doug a registered letter demanding that he refund me enough money to have the system repaired by someone else. I gave him a deadline of ten days but have not had any reply and the deadline has now past.
In my letter to Doug I explained that I wanted $4500 which I estimated at that time it would cost to have the system repaired. Having had no word of any kind from him and needing heat - I have had the repairs made by Knepper Heating and Air. The total actually came to $4800 and I have had over $300 in excessive electric bill due to Doug's inept and dishonest work. I now want therefore, $5100. This is not, by the way, Doug's first such problems. He has a long history of license problems and his current license is in probationary status.

(spelling and grammar as submitted)

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