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Complaints and reviews of Puget Sound Plumbing & Heating, Seattle, WA

Record #: 1303
Date Entered: 2015-04-23
plumbing, HVAC
Location: Seattle, WA 98032
Telephone: 206-938-3219

Customer Review #1:
Date Entered: 2015-04-23

Job description: Dripping pipes to washing machine
Overall experience: Bad
How much were you charged? $685.37
Was the charge fair? unfair
Comment: Simple repair, all parts were available and supplied by me. All pipes were easily accessible and water and hot water shut off. Contractor was onsite less than 40 minutes and charged me $685.37. He hooked up the hot and cold water to the wash backwards, I had to correct that myself.
(spelling and grammar as submitted)

Customer Review #2:
Date Entered: 2017-02-28

tumb down

Job description: Customer Service Mgr
Overall experience: Bad
How much were you charged? $1621.83
Was the charge fair? unfair
Comment: I recently discovered that on 1/3/17 my elderly mother in law (83) had repairs completed by this company. They repaired two shower valves and one facet that were leaking. The repairs were completed by Joshua C. and he apparently had an apprentice with him. They were there for approximately 45 minutes. The parts for the repairs cost less than $100.00 (not itemized on the bill), yet they charged $1,486.55 plus tax. I contacted them on 2/20/17 and spoke with Shawn who identified himself as the Customer Service Manager. I explained to him that surely there must be some mistake. It seems unreasonable to be charged over $1,000/hour to make a simple plumbing repair. His explanation was that they have a "book" that they use to price their services and don't charge by the hour. I asked him if he would be happy paying the prices listed in their book at over $1,000 an hour. He would not answer that question, but kept referring to his "book". I'm not sure what book Shawn was referring to, but perhaps the "book" is what is wrong in this situation, or perhaps it was interpreted incorrectly by Puget Sound Plumbing.
(spelling and grammar as submitted)

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