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Complaints and reviews of Vernon Smith Plumbing and heating, Conway, NH

Record #: 1520
Date Entered: 2021-03-24
plumbing and heating
Location: Conway, NH
Telephone: 603-387-7052

Customer Review #1:
Date Entered: 2021-03-24
tumb down

Job description: rough-in
Overall experience: bad
How much were you charged? $4800
Was the charge fair? fair
Comment: I hired Tom Smith to rough-in the supply and DWV systems in a small house with two baths/laundry/kitchen. I paid him $2400 seed money in August 2019 to begin work. As of today 3/22/21 he has not completed the job - he overcharged me for the second payment (essentially requiring the final) and later told me he did this because he hadn't received a Covid stimulus check. He claimed no knowledge of the Town (Madison NH) Code Enforcement requirement that he demonstrate a satisfactory pressure test for the town inspector. This is still not complete, though he has been provided my full cooperation with everything he has told me he needs to complete the job.

*** Personally identifiable information removed (JTP

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