Record #: 1614
Date Entered: 2024-11-20
Speciality: plumbing, HVAC, electrical
Location: Wilmington, MA 01887
Telephone: 781-568-9075
Customer Review #1:
Date Entered: 2024-11-20
Job description: electric water heater with installation
Overall experience:
How much were you charged? $3125.24
Comment: On 11-16-2024, my electric hot water heater broke. I called Super Service Today and C.J. came to my house. After looking at my damaged heater, he said it needed replacement. I asked if he could do it that day, Saturday. He said that only Home Depot was open and his company did not like their water heaters. I would have to wait for Monday when his supplier was open. Well, guess what? On Monday his men installed a brand new Rheem hot water heater, and yes, Home Depot carries that brand.
C.J. informed me that for $3125.24 I could have the job done Monday. I asked what the cost of the heater was and he said $600. I asked what his labor costs were per hour. He responded that they do not factor that but simply give a cost per job. As the price seemed EXORBITANT, I asked how many hours it would take. He said two men would complete the job in FIVE HOURS.
Well, I asked the installer how much time was this job- picking up the heater and installing it and he responded TWO HOURS.
Do the math!
2 men working 2 hours @ say $200/hour=$800.
The heater=$600
Massachusetts sales tax= $87.50
Total ethical price=$1487.50
I was scammed for $1637.74.
Sincerely,
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(spelling and grammar as submitted
*** Personally identifiable information removed (JTP))
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