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Complaints and reviews of Downtown Plumbing and Heating, Brooklyn, NY

Record #: 1257
Date Entered: 2013-11-04
Speciality:
plumbing, HVAC
Location: Brooklyn, NY 11231
Telephone: 718-858-7070
Website: http://www.nycplumbingandsewer.com/

Customer Review #1:

Job description: Retrieve charm in drain trap; replace hot water tap stem
Overall experience: Bad
How much were you charged? $250
Was the charge fair? Unfair
Comment: These plumbers are located two blocks from my home, and I had dropped my pendant charm down the vanity drain. While they were there, the hot water tap of the vanity was leaking, so I asked them to see what was wrong. They charged me $150(!!!) to unscrew the u-shaped drain trap and told me they would call me to let me know if they had the stem of my Delta faucet available. Two hours later, they return with the correct part, but charged me an additional $100, because he said it was a separate workorder. These people are scammers -- beware!!! The website says that they have upfront fees. This is a lie.

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Customer Review #2:

Job description: fix vents to hot water heaters
Overall experience: Bad
How much were you charged? $1150
Was the charge fair? Unfair
Comment: Didn't fix the venting problem and National Grid did not turn the gas back on after the work was completed. Also egregiously overcharged me for this job. Also charged $600 to install portable dishwasher, although that job was OK

(spelling and grammar as submitted)

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