|
|
|
|
|
 |
|
|
|
Complaints and reviews of CHI Creation Home Improvements, Herndon, VA
Record #: 1236
Date Entered: 2013-03-27
Speciality: Plumber
Location: Herndon, VA 20171
Telephone: 703-310-8153
Website:http://www.creationhi.com/
Customer Review #1:
Job description: Carpeting and painting
Overall experience: Bad
How much were you charged? $3000
Was the charge fair? unfair
Comment: The above mentioned contractor was referred by a cousin to paint my upstairs and put carpeting in a basement room. He quoted me, in the presence of my cousin, $950 for carpeting, $250 for hanging a TV and $1800 for the paint job for a total of $3000. The initial amount was much higher but he agreed to lower it if I were to write the check in his name and not request a 1099 from him. I agreed as he was referred by a friend and trusted his honesty and professionalism. He offered to do the job in 3 days with a 50% deposit to start and the remainder at the end of the 3rd day. Most of the job was started on a Wednesday and finished on a Friday. I had to travel that weekend, and I made sure to pay him the balance before I left. When I came back I began to see all of the problems with the paint on the walls and ceilings. I called him to come see the problems and also to finish hanging the TV. He stopped by, agreed with the problems I showed him and agreed to send someone to fix them and that it would take 4 hours. After 2 consecutive Fridays, the paint job was still a mess.
This past Monday, my cousin, whom I had been complaining to about this, brought him to look at the problems and fix them. When he came by and saw the additional issues that had been caused by the workers, he suggested that he give me a refund for the paint job. I was reluctant to agree but he claimed he would not be able to give me the product I was seeking, so I agreed. Today, he sent me a text requesting my full name and address so he could send me an invoice (he had told me he would give it to me in the beginning but he never did) and a refund in the amount of $400. This will in no way cover the cost of the work needed to fix the unprofessional paint job his laborers did.
I would like to request your assistance in getting the full refund for the $1800 so I am able to finish the job.
Thank you
(spelling and grammar as submitted)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
