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Complaints and reviews of CHILLBROS AIR CONDITIONING & HEATING, New York, NY 11365

Record #: 1472
Date Entered: 2020-03-07
Speciality:
plumbing HVAC
Location: New York, NY 11365
Telephone: 917-756-9796
Website:

Customer Review #1:
Date Entered: 2020-03-07
tumb down

Job description: PLUMBING
Overall experience: bad
How much were you charged? $5,000.00
Was the charge fair? unfair
Comment: I CALLED HIM AND HIS CREW CAME TO MY HOUSE ON FEB. 21 AND THE QUOTE FOR INSTALLATION A NEW BROILER GAS HEATING OF THE AMOUNT $5,000.00 AND MADE A DEPOSIT OF $1500.00 AND THE BALANCE UPON COMPLETION. THEY PROMISE TO START THE JOB BY FEB. 21, 2020 SATURDAY UPON THE DELIVERY OF THE NEW GAS BROILER BUT NEVER CAME. HE KNOWS THAT IT'S AN EMERGENCY BECAUSE WE HAVE NO HEAT IN THE HOUSE. UPON CALLING HIM HE SAID MIKE IS THE OWNER THAT THEY NEVER WORK ON WEEKENDS. I WAS VERY SURPRISED BECAUSE THAT'S NOT WHAT THEY SAY WHEN THEY CAME TO MY HOUSE. HE DID SEND SOMEONE TO TAKE OUT MY OLD BROILER AND THEN LEFT AFTERWARDS BUT NEVER INSTALLED THE NEW ONE . THEY CAME TO THE HOUSE BY 1PM BY MONDAY, FEB.24. SO THEN THEY INSTALLED THE NEW ONE WITH AND DO THE WORK UNTIL NIGHT. THAT EVENING MIKE SAID WE NEED TO GET THIS DONE BUT I KNOW ITS NOT GOING TO FINISH BC OF A LOT OF THINGS TO DO AND CAME TO THE HOUSE MID AFTERNOON ALREADY, SO THEN HE SAID IF YOU WILL NOT LET US FINISHED THE JOB TONIGHT, YOU WILL WAIT UNTIL NEXT WEEK BECAUSE WE HAVE TO START A NEW JOB BY TUESDAY, FEB. 25 IN ANOTHER HOUSE, SO ANYHOW, BY ALMOST 10 PM, HE SAID TO ME THAT ANDREW WHO DID INSTALLED MY BOILER ACCIDENTALLY CUT A WIRE AND CANNOT CONTINUE THE JOB SO THEY HAVE TO LEAVE. THEY ARRIVE TUESDAY AT 1PM AGAIN AND HE BROUGHT ANOTHER CREW NAMED DANNY AND ALL I THOUGHT THAT HE WILL FINISHED THE JOB, THEN HE SAID TO ME THAT THE JOB THAT ANDREW DID ON THE PIPES WAS A MISTAKE AND DANNY HAD TO TAKE THEM ALL OUT AGAIN AND SO FORTH AND THEY LEFT BEFORE I ARRIVE AT 4PM AND CAME BACK AT 6PM JUST TO DROP OFF THE TOOLS. THE WORK THEY DID IS SUCH A MESS AND DAMAGE MY BASEMENT, THERES A HOLE IN MY WALL AND CRACKS NEAR THE BASEMENT DOOR AND AND DESMANTLED TWO THERMOSTAT THAT HIS CREW DOESNT KNOW HOW TO INSTALL THE NEW ONES. HE IS VERY UNRELIABLE, RUDE, DISRESPECTFUL AND DOESNT KEEP HIS PROMISE TO FINISHED THE JOB AS STATED. HE KEEP SAYING THIS GOING TO BE DONE TOMORROW BUT THEN WITH ALL THE MISTAKES OF INSTALLING THE BROILER GIVES ME AN IDEA THAT IT CAN NEVER BE DONE AND I HAVE NO HEAT AND WER'RE FREZZIG. I DECIDED AND CALLED HIM ON FEB. 26, 2020 THAT I'M NO LONGER HIRING HIM TO CONTINUE THE JOB BECAUSE THEY DO NOT KNOW HOW TO DO IT RIGHT AND IT'S GOING TO BE MORE PROBLEM EACH DAY THEY COME IN AND ASKING FOR ADDITIONAL FEE TO BUY PIPES AND WE AGREED THAT 'S INCLUDED IN THE QUOTE . I DO NOT TRUST HIM BECAUSE HE'S VERY INCOMPETENT. THEY LEAVE THE WIRINGS HANGING NEAR THE STAGNANT WATER WHICH IS A FIRE HAZARD AND I COULDNT SLEEP BECAUSE OF THE RISK AND SAFEY AND PLUS NO HEAT IN THE HOUSE. I HIRED A NEW CONTRACTOR WHICH IT ONLY TAKES 4 HOURS TO FINISH THE JOB WITHOUT ANY ISSUES WHILE MIKE IS A LOT OF PROBLEMS AND HEADACHES AND CANNOT DO THE JOB RIGHT. I DO NOT RECOMMEND HIM TO ANY CONTRACT JOB AND PON READIG THE SOCIAL MEDIA REVIEWS THEY ARE ALREADY 4 PEOPLE BEFORE ME WHO HAD THE SAME ISSUES OR MORE WITH CHILLBROS. THANK YOU MIKE SHOULD NOT BE ALLOWED TO DO THIS KIND OF BUSINESS. IT'S NAOT FAIR FOR PEOPLE WHO HIRES HIS SERVICES BECAUSE OF HIS BAD WORK ETHICS. HIS EMAIL ADDRESS IS kakzanovm@gmail.com

(spelling and grammar as submitted
*** Personally identifiable information removed (JTP
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