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Complaints and reviews of Benjamin Franklin Plumbing, Dillon, CO

Record #: 1609
Date Entered: 2023-11-25
Location: Dillon, CO 80435
Telephone: 970-468-8940

Customer Review #1:
Date Entered: 2023-11-25

Job description: Plumbing repair
Overall experience: bad
How much were you charged? $2,959
Was the charge fair? unfair
Comment: We absolutely do not recommend doing business with Ben Franklin Plumbing, Dillon, CO. Their main problem is that they grossly overcharge for their workmanship.

THE JOB: We had Ben Franklin install a 1.0-inch ball valve on the supply line (which they supplied) and a bathroom shower valve in our condo. Work completed: October 20, 2023

COMPARABLE ESTIMATE: The plumber that our general contractor would have used (if he had been available on short notice, which he wasn’t) would have charged us $50 for the ball valve, $200 to install the ball valve, and $900 to install the bathroom shower valve for a total of $1,150.

OVERCHARGE: Ben Franklin charged us almost three times that amount, $2,957!! We believe that this is unacceptable and frankly highway robbery.

POOR WORKMANSHIP: Not only were the Ben Franklin charges outrageous, but their workmanship was unprofessional and shoddy. For example, the bathroom valve housing was installed upside down and the hot and cold-water valves were not installed at all. This problem was not detected until after the tile was installed around the valve. Consequently, the tile had to be removed, the plumbing job redone, and the tile work redone. Ben Franklin did agree to reimburse us for having the tile work needing to be redone, but much time was lost due to the shoddy workmanship.

POOR COMMUNICATION: In addition to the above, we called and left a voice message three times for a return call to discuss the outrageous charges and the poor workmanship – they never returned our call. They also pushed back on our claim.

We will never do business with Ben Franklin again and do not recommend that anyone else do business with them either. We will be communicating with our management company to recommend that they not use or recommend Ben Franklin as well.

(spelling and grammar as submitted
*** Personally identifiable information removed (JTP

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