Customer Review #1:
Date Entered: 2022-08-19
Job description: Cleaning the main sewer drain
Overall experience: bad
How much were you charged? $5,728.00
Was the charge fair? unfair
Comment: Affordable Plumbing came to my house on July 30 to clean a main sewer pipe. The cost would be $320.00. In the process, their tool came apart and got stuck in the drain. I waited all day for more workers to come and retrieve their tool and continue work. At around 10:00pm, a worker arrives and says I need to sign on his phone for permission to dig and retrieve their tool. Added to this, my new cost was $5,000.00. I told them that this doesn't sound right since it is their equipment that failed. I signed, giving permission to dig. However, two days later, they sent me a contract that I had never seen, with my electronic signature agreeing to the cost of $5,500.00 to complete the work, removing their broken equipment. In the process, they discounted the original draining cost from $320 to $268. I immediately contacted Affordable Plumbing, asking about this price. The manager said he would drop it down from $5, 500.00 to $5,000.00. I said this still wasn't right since they should pay for some of the responsibility for their broken equipment. I had already given them a check for $2,500.00 to get started on the work as well as $268.00 for the drain cleaning when an acquaintance in the plumbing industry told me that I shouldn't have to pay for their mistake. Also, in the process of retrieving their tool, they broke my sprinkler system, which will be around $2,500.00 to repair. Added to this, a lawyer told me that Affordable Plumbing is in the wrong. I've left messages at their office, and it's been 15 days. The manager finally contacted me today. Not to address my messages, but because I had left a bad review on Google. He demanded that I take down the bad review and threatened to put a lien on my house if I didn't pay the remainder of the bill.
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